We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay and Paypal.
How can I determine whether my payment has been received?
Upon completion, you'll receive an automated email confirming your order.Please retain this email for future reference until you receive your package.If, for any reason, the confirmation email doesn't appear in your inbox, please check your spam or junk folder. If you still cannot find it, kindly contact our support team at support@pinkroseshoes.shop, and we'll swiftly resolve the issue for you.
Can I change my billing or shipping information?
Please get in touch with us at support@pinkroseshoes.shop for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet.
Is it possible to have my purchase delivered to a different address if I want to buy a gift?
Yes, we can send your order to a different address.
How can I track my shipment?
After your order has been shipped, you should receive a confirmation number for your shipment via email within 24-48 hours. This number will enable you to keep track of your package using our tracking page.
How long does it take for orders to be processed before shipping?
All orders undergo processing within 1–3 business days. Please note that processing doesn't occur on weekends or holidays.